Festival Policy
- The venue is navigable for patrons with mobility disabilities. The event is held on concrete with some sections of gas. VIP areas are accessible. There are accessible routes throughout the venue including parking, entrances, stages, accessible viewing areas, vendors, and all other activity areas.
- Attendees must navigate the festival grounds between stages on their own or with the support of a companion, as the festival does not offer transportation between stages.
- We encourage all patrons with mobility disabilities to utilize personal forms of transportation, including wheelchairs and scooters.
- Patrons are also permitted to bring crutches, walkers, and canes into the event.We will not be providing wheelchair or scooter rentals)
Accessible Entry
There will be an accessible entrance, located at the main entrance for disabilities and up to one companion may use this entrance to safely enter the venue. Please visit the Accessibility Services Hub immediately after entering the event to request the accessible accommodations and services you need.
Accessibility Services Hub
- Please Note: You must stop here to get your Accessible Wristband. This wristband is free of charge and will grant you access to the accessibility services required on account of a disability or injury. There is no Accessibility pre-registration before the event – this is all done onsite at the event. There is not an “ Accessibility ticket” that needs to be purchased in order to utilize accessibility services at Ecko Music Festival.
- The Accessibility Services Hub is conveniently located by Kinetic Field, to the right once entering through gate S. The exact location of this hub will be labeled on the event map when it is released. At this location, you can:
- Learn about accessibility services and receive answers to your questions
- Receive an accessibility wristband
- Effective Communication check-in
- Register service animals
Wristband Policies
- Accessibility wristbands are valid for the duration of the festival.
- DO NOT remove your wristband for the duration of the festival.
- One (1) accessibility companion wristband will be issued per guest with a disability. No exceptions to this policy.
If a person with a disability wishes to change their companion, they can obtain a new accessibility companion wristband by returning the formerly used companion wristband to the Accessibility Services Hub, where it will be replaced. We are unable to reissue any accessibility wristbands unless the original wristband is brought back to us to be reissued)
Wristband Policies
Service animals are permitted throughout the venue. However, emotional support animals, therapy animals, companion animals, and pets are not permitted into the event.
Any animal whose task is to provide protection, emotional support, well-being, comfort, or companionship is not considered a service animal and will not be allowed into the venue. Only service animals that have been individually trained and are under the proper care of their owners will be allowed within the premises.
The following guidelines must be followed:
- All service animals must be verified by the ADA Coordinator or Manager before entering the event venue.
- Once verified, service animal handlers are required to fill out a Service Animal Agreement before proceeding into the event grounds. Once signed, service animals will receive a service animal wristband or tag to indicate verification.
- Service animals must remain by the handler’s side at all times and must be harnessed, leashed, or tethered.
- If these devices interfere with the service animal’s work or if the handler’s disability prevents the use of these devices, the handler must maintain control of the animal through voice, signal, or other effective controls.
- Service animals must be housebroken and should use the service animal relief area.
- Anyone bringing an animal will be responsible for and liable for any damage or injury caused by the animal.
- All service animals should have legally required vaccinations. The ADA Coordinator or Manager may ask for proof of vaccination during the verification process.
- All service animals must receive a service animal credential at an Accessibility Services Hub in order to enter the venue.
We ask that you do not leave your animal in your car while you’re attending the event, as vehicles without active air conditioning may become too hot and unsafe for any animal).
Effective Communication Requests
- We accept requests for any of the following services:
- ASL Interpretation
- Other forms of Effective Communication (such as: live captioning, large format print/braille literature, guided tours for guests with visual disabilities, assistive listening devices, or any other accommodation not listed)
To ensure adequate time for planning, requests for these services should be made no later than 30 days before the event. While we will strive to accommodate requests submitted less than 30 days prior to the event, we cannot guarantee fulfillment after the cutoff date. The cutoff date for this event is 04/17/2024. To submit a request, please fill out the Effective Communication Request Form.
Once you arrive, please check-in at the Accessibility Services Hub to be connected with our interpreting team)
Additional Information
- First Aid: We have several First Aid locations throughout the venue, noted on the event map and mobile app, if available. Professional medical staff can provide assistance to your medical needs at these locations.
- Special Dietary Needs: The event will have food vendors that provide gluten-free, vegan and dairy-free dietary options. For those with special dietary needs beyond what will be offered at the event, please contact us for further assistance.
- Prescription Medications: All prescription medications must be in the original manufacturer container with your name on it, which matches your government-issued photo ID. Please only bring a sufficient amount of medication for the duration of the event. Your medications must be cleared by the medical team at the event entrance.
- Other Services: If you require assistance on account of pregnancy, nursing, or breast milk pumping, please contact us under General Questions.)
